Shipping & Returns

*** Orders are fulfilled from Vancouver, Canada ***

FOR CANADA 
Expedited Shipping Fee: $9.00 CAD (Approximately 2-4 business days)
Xpress Shipping Fee: $14.00 CAD (Approximately 1-3 business days)

FOR INTERNATIONAL ( WE SHIP WORLDWIDE )
Shipping Fee: $20.00 CAD
Approximately: 5-8 business days

PLEASE NOTE: This does not account for processing time. Please allow one business day for your order to be processed. Any occuring duties/taxes will be at the expense of buyer.

 -----------------------------------------------------------------------------------------

Returns & Order Cancellations
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please use the contact us form to get your return started.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging AND UNOPENED FROM SHIPPING MAILER.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

We accept order cancellations, provided the products have not yet been shipped. Under such circumstances, the customer will receive a full refund. 

However, if the product has already been shipped, we cannot cancel any orders. 


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card company (usually 5~7 business days). 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at jjeon@drstayclean.com. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jjeon@drstayclean.com


Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.